Nex.ai Support

We provide email-based support for all customers.

Support channel: support@nex.ai

Hours: 8:00 AM–6:00 PM EST, Monday–Friday

First Response SLA: We respond within 24 business hours (Business hours exclude weekends and U.S. holidays)

How to Contact Us 

Email us at support@nex.ai with:

• Your name and company

• A brief description of the issue

• Relevant screenshots or links

• Urgency level (Low/Medium/High)

What to Expect 

• You’ll receive an acknowledgment email.

• A support specialist will reply within 24 business hours.

• If more information is needed, we’ll request details to resolve your issue quickly.

Live Support 

• We do not currently offer phone or chat support. All requests are handled via email.