Data Deletion Instructions
How to request deletion of your data from Nex
What data does Nex store?
When you connect your WhatsApp Business account to Nex, we store:
Your WhatsApp Business phone number and display name
Inbound messages received through your business number
Connection metadata (access tokens, account identifiers)
How to delete your data
You can request complete deletion of your data in two ways:
Option 1: From within the app
Log in to your Nex workspace at app.nex.ai
Go to Settings > Integrations
Find your WhatsApp connection and click Disconnect
This removes your connection credentials and associated message data
Option 2: Email request
Send an email to the address below with the subject line “Data Deletion Request” and include your workspace name and the WhatsApp Business phone number associated with your account. We will process your request within 30 days, and deletion completes within 180 days including removal from encrypted backups.
Email: privacy@nex.ai Subject: Data Deletion Request
What happens after deletion
Once your deletion request is processed:
Your WhatsApp connection and access tokens are permanently removed
All stored messages associated with your connection are deleted
Any extracted context or insights derived from your messages are removed
This action is irreversible
Google (Gmail and Google Calendar)
When you connect a Google account, Nex accesses your Gmail messages and Google Calendar events to run the workflows you have set up.
Disconnecting. You can disconnect a Google account at any time from Settings → Integrations in the Nex app, or revoke Nex’s access directly at myaccount.google.com/permissions.
What happens when you disconnect. Nex deletes its synced copy of your Google data: mail messages, attachments, calendar events and meetings, and the stored connection credentials.
Requesting full erasure. To request deletion of all remaining data derived from your Google account, email contact@nex.ai. We will confirm completion within 180 days.