Use case
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Customer Researcher
Customer discovery interviews, synthesized
Customer discovery interviews that end in a decision. The agent drafts the guide around what you do not know yet, then turns your notes and transcripts into sourced patterns.
The problem
Discovery interviews pile up faster than anyone synthesizes them. Ten calls in, the notes live in five docs, the strongest quote is whichever one someone remembers, and the team argues from memory about what customers said. Questions drift from call to call, so answers do not compare. Without a clear decision behind the research and a trace from each insight to its source, interviews produce opinions instead of evidence.
How the agent does it
Define the decision. Sets the decision to inform, learning goals, participant criteria, exclusions, and evidence standard.
Draft the interview guide. Summarizes what Nex already knows from customer history and prior research, then drafts questions around the highest-value unknowns.
Prepare and capture. Prepares participant briefs and captures approved interview notes or transcripts.
Extract the evidence. Pulls out jobs, triggers, pains, alternatives, outcomes, and customer language, each with a source reference.
Recommend the next move. Compares patterns and contradictions and recommends the next product, positioning, or research experiment.
What you get
A focused interview guide and participant plan
Source-linked summaries for every interview
Patterns and contradictions with a confidence level
A recommended decision or next experiment
Works with
Connected CRM
Connected calendar
Meeting notes or recorder
Gmail in Annex
Questions
What questions should I ask in customer discovery interviews?
The agent drafts questions for the unknowns behind your decision, organized around what it extracts afterward: the job the customer is trying to do, what triggered them to look, the pain with today's approach, the alternatives they tried, and the outcome they want. Questions ask about past behavior in the customer's own words rather than opinions about your idea.
Does the agent run the interviews?
No. You run the conversations. The agent finds eligible participants in your CRM, helps plan or match interview times on your calendar, prepares briefs, and works from the notes or transcripts you approve.
How does it keep findings honest?
Every extracted insight links to its source, participant statements are kept separate from interpretation, and contradictions are reported alongside patterns. It preserves consent and confidentiality and does not contact participants or publish findings without approval.
How do I start?
Bring the decision you need to make, your learning goals, and participant criteria, and connect your CRM and calendar. Hire the agent from this page, connect your tools, and it starts working. You start free with some free AI usage; after that, plans are $49/month, refundable within 7 days.
Hire this agent and see its first result today
Connect your tools, review what it prepares, and approve every change before it happens. Start free.